Designing an Exceptional Client Onboarding Experience with Tamera Darden

At the start of your business, your onboarding process might have looked like sending out a contract and invoice to your clients. That’s a great place to start and also, there are many other things you can do to build a client onboarding process that supports your clients and serves you well. My guest on the podcast today is Tamera Darden and she joins me to talk about how her client onboarding experience has evolved over time at her product photography business, Darden Creative. She talks about how she gets important information at the start of her projects, about the welcome PDF she uses to communicate expectations and boundaries with her clients and about how her software needs shifted as her business grew. We also talk about how refining her onboarding process has bettered her business and helped her establish herself as an expert in her industry.    Learn more about the Simplified Services Intensive: https://www.ashleygartland.com/simplifiedservicesintensive   Learn more about Ashley: https://www.ashleygartland.com/   Follow Ashley on Instagram: https://www.instagram.com/ashleygartland/   Learn more about Tamera: http://www.dardencreative.com, http://www.thephotoceo.com   Follow Tamera on Instagram: http://www.instagram.com/tamera.darden