Ep 45 | Sales Reps are Critical to Customer Experience

Digital commerce and self-service channels may grab all the headlines, but your B2B sales team remains critical to building a satisfying customer experience, in both manufacturing and distribution. Yet it’s becoming tougher each year for sales reps to live up to that responsibility. With the so-called ‘great resignation’ upon us, how can you ensure continuity despite attrition? How can you best onboard new reps to succeed while providing customers with the service they expect?   Kerry Hudson, vice president of North America sales at Conga, has a unique vantage point on the topic, as she runs a large team of sellers that bring sales and revenue operations products to market. Kerry joined Zilliant Chief Marketing Officer Lindsay Duran for a candid discussion on the people, processes and products that enable a modern B2B sales team to develop mutually beneficial customer relationships in the digital era.    Watch the on-demand webinar that Zilliant and Conga created earlier this year: “Solving for Quoting & Pricing Complexity in Enterprise B2B.” www.zilliant.com