Episode 39 - How to help First Line workers adopt Teams with Vesa Nopanen
In this week's episode, Jay and Steve are joined by MVP Vesa Nopanen to talk about First Line workers and Microsoft Teams. We discuss:What is a First Line worker?What do Microsoft offer for this type of employee?What's useful in Teams for First Line workers?Before Office 365 not many businesses bought licensing for these employees - is anything changing here?Can we customise the experience in Teams?Is it simply build it and they will come?How did Vesa get involved with working with First Line workers?How do you customise an adoption approach for this type of employee?What does "good" look like?How do you use and scale champion networks for First Line workers?How can we make things sticky for First Line workers?How do you deal with resistance?How do you measure success?