Ep 8: The Klarna Experience – Replacing People with AI

AI Six Podcast - A podcast by Joanne Sweeney

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Send us a text Klarna, the ‘shop now pay later’ app is one of the first big companies to embrace AI. So much so it’s customer service agent is now doing the work of 700 people. AI-powered customer service is nothing new, but Klarna has taken automation to the next level. As their CEO Sebastian Siemiatkowsk says, it’s a game-changer, so are we witnessing a dangerous over-reliance on AI at the cost of human jobs? According to Klarna, their AI-powered bots now manage two-thirds of their customer...