When People Leave Your Organization
Organizations devote significant resources to training people - time, money and effort. While it is truly painful to see people leave after investing so much of themselves into it, having the right mindset and rethinking what your organization wants to be rather than finding replacement is the best way to move forward. How to respond when people leave your organization: Don't panic. Always train the talent pool that you have. Look at where you're hiring. In today’s episode of the ACCESS Points Podcast, Mike Kelley joins Davin and Tim to talk about how to reevaluate your organization after letting somebody go. They will also share the strategies and mindset ACCESS EFM takes to move forward when people find opportunities outside their organization. Mike Kelley is the VP of SALES at ACCESS Enterprise Forms Management. Mike is a master at communication, understanding people's problems, and aligning customers with the proper solutions. Most importantly, he has established a reputation of integrity and showing up for his customers. Enjoy!This episode is brought to you by Vouris - We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets. We call it the 5 Components of Sales Effectiveness: People Process Message Technology & Leadership Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue. https://hubs.ly/H0NK23j0 In This Episode 2:05 - How it feels when somebody leaves your organization 3:28 - How the leadership team at ACCESS reacts when someone in their organization finds another opportunity 6:26 - Management's most common reaction when people leave the organization 11:05 - How to move forward after letting somebody go 16:38 - How today's workforce can adapt to the technology-driven era 17:41 - Tim's advice to leadership team and business owners Favorite Quotes "The beautiful thing is, when those things happen, you have to decide at that point in time, what's next? What do we do now? And really no matter what it is in life that you get a curveball, it's not a matter of what you do at the moment, it’s what you decide to do moving forward." - Tim Elliot "I think it's probably the one thing that is consistent is that all things are always changing." - Mike Kelley “Three years ago, there was a significant culture-based overhaul that needed to happen across the company. We did that and it was difficult and it was hard. There were some dark days and there were some days where it was awfully difficult to say, good! But we kept saying good. And we kept trying to evolve as an organization." - Davin Marceau "If you don't mentor and train your people to be able to get to the next level of opportunity, then you're not doing a very good job as a leader." - Davin Marceau "In healthcare, our sales cycles are so long. We invest so much money and time and effort into people. And as much as we've invested in that person into that area emotionally, physically, mentally, and monetary, seeing them leave is really painful. It’s gut wrenching because we've put so much of ourselves into it." - Tim Elliot "In sales, if there's something that's just a little bit off and if it gives us any kind of indication that this type of thing is coming our way, that's the type of stuff where I think we're so much better at listening and open to some of those data points that are coming back to us all the time." - Mike Kelley "As soon as this type of thing happens, the person leaves your organization, don't immediately jump to the idea of ''I've got to replace.” Take a breath, look at objectively, and dream about what would be perfect if we could make this exactly what makes sense for us now." - Mike Kelley "You have to understand that today's workforce, especially in a technology based environment, is a transient workforce. If you expect people to stay around for 10 years, you're going to find yourself having to scramble to make up for that a little bit." - Davin Marceau "Start training leadership with the people that aren't in leadership yet, but have the skills that are doing a great job where they are." - Tim Elliot "If you're in leadership or the owner of the business, get involved in clubs and organizations where you can find out about people, especially executives, that you can start building relationships with people outside your organization." - Tim Elliot "When somebody leaves, the first thing is, don't panic. We have an opportunity to really think through what we want, not who we want, but what we want this to be." - Tim Elliot Visit Access EFM: Website Facebook LinkedIn Twitter Click here to listen with Access Points Podcast