Bonus Bite: Trust and Coordination
If your life and the lives of your men depend on a loadmaster and a pilot, the best things that you can do - TRUST and COORDINATE! Flight operations are no different from running a business. It takes a level of trust, communication, and coordination between the support team and the operations team to see the revenue and continue keeping a lasting customer experience. That’s the beautiful symphony of business. This bonus episode of the ACCESS Points Podcast features a conversation between a pilot and a jumpmaster, Nate Cavender and Davin Marceau. They will discuss the complexities of airborne jump operations and the beautiful symphony inside the aircraft as they relate to the business world. Enjoy! This episode is brought to you by Vouris – We’re Vouris – we’ve developed a powerful framework that allows early-stage startup companies to build stronger sales teams and hit their revenue targets. We call it the 5 Components of Sales Effectiveness: People Process Message Technology & Leadership Let us tell you exactly what to focus on to dramatically improve your results. We help early-stage startups hit their revenue goals and you are only one click away from more revenue. https://hubs.ly/H0NK23j0 In this Episode 5:20 - The interaction between the pilot and the jumpmaster 6:59 - How trust and coordination are key to a successful flight operation 9:10 - How running a business is similar to running an airborne jump operation. Favorite Quotes "You know, I think whether you're flying an airplane or jumping out of an airplane or running a business, if you get to the point where you're cavalier about it, that's when that level of irresponsibility reality sets in." - Davin Marceau "The trust in the coordination that you have to have with your counterparts, whether it's the front of the aircraft carrier load master or the load master to the army guy who's going to be jumping out of the back, there's really a beautiful kind of symphony that has to happen there." - Davin Marceau "It actually makes me happy that you were a little bit nervous about it because for us, it's a life and death situation." - Davin Marceau "Whether you're the sales guy, you've worked your butt off to get to the point of closing the deal. You have to trust and stay involved in it, but still give that level of trust and communication and coordination with the operations team, with the support team that they're going to take that sale. See it from revenue to a person and continue to keep that customer happy to perpetuity." - Davin Marceau Visit Access EFM: Website Facebook LinkedIn Twitter Click here to listen with Access Points Podcast