Ep. 137 - Creating a White-Glove Onboarding Experience for Loyal Repeat Clients w/ Mandy Maleta

A Tall Glass of Sass - A podcast by Mollie Lo

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Education

Is onboarding really "just" onboarding? In today's episode, which was also streamed as a LinkedIn Live event, the amazing Mandy Maleta, a Fractional Chief of Business Operations of IluminaOps Solutions, joined me to discuss the importance of providing a white-glove onboarding for our clients.

The aha's were:

  • Onboarding INCLUDES you getting paid, my friend! So onboarding starts when you send your invoice and contract.
  • White-Glove onboarding impacts our sales!
  • Onboarding is long-term and relationship based.
  • Just because you know what's happening next, doesn't mean your new client does.


Fricken awesome, right?! I felt rejuvenated after this chat with Mandy and I know you will too!

Here's how you can be in Mandy's orbit:

Website: https://www.iluminaops.com
LinkedIn: linkedin.com/in/mandymaleta
IG: instagram.com/iluminaops.solutions
TikTok: tiktok.com/@iluminaops.solutions
🦚 Join The Peacock Post: https://www.iluminaops.com/the-peacock-post
✨ Free Quiz: https://www.iluminaops.com/scale


Make sure you're connected with me on LinkedIn so you can join the convo live next time!

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